Certain events, such as a broken water pipe in your home, damage from a storm, or a fire, can create an immediate need for emergency assistance. Century-National customers should call our Claims Department at 844-582-7969 to report the damages as soon as possible. If you call with emergency needs after hours, or on weekends and holidays, you will receive instructions on how to immediately contact the emergency assistance service.



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Century-National prides itself on providing a quick response in emergency claim situations. To control the extent of the loss and to protect your property from further damage, you can follow these suggestions. Do not attempt any of these procedures unless they can be arranged to be done safely. In many instances, a qualified technician should perform difficult tasks.


In case of light to moderate fire damage, debris on the floor should be picked up and set aside for the Adjustor to inspect. You should not attempt to clean any smoke or soot from your furniture, as it should only be attempted by a professional. Circuit Breakers controlling the damaged areas should be turned off. In the event of a major fire, the home should be boarded up to prevent injury or further damage.

Windstorm and rain

If your roof is seriously damaged, if it is leaking badly or if a storm is imminent, it needs to be covered to prevent further damage to your home. You should always contact a professional roof service before performing any roof repairs.

Pipe break with flooding

The water should be shut off. If you do not know how to shut your water off, contact a plumber or call our Emergency Assistance number for help. Remove wet carpets if possible. Furniture with wooden legs should be placed on plastic to prevent further damage.

Structural Damage

If by earthquake or some other cause any part of the dwelling is prone to collapse, support bracing should be installed by a professional. You should not occupy the house if it is deemed unsafe

What to Do After an Earthquake

Expect aftershocks. These secondary shockwaves are usually less violent than the main quake but can be strong enough to do additional damage to weakened structures and can occur in the first hours, days, weeks, or even months after the quake.


Listen to a battery-operated radio or television. Listen for the latest emergency information.

Use the telephone only for emergency calls.

Open cabinets cautiously. Beware of objects that can fall off shelves.

Stay away from damaged areas. Stay away unless your assistance has been specifically requested by police, fire, or relief organizations. Return home only when authorities say it is safe.

Be aware of possible tsunamis if you live in coastal areas. These are also known as seismic sea waves (mistakenly called "tidal waves"). When local authorities issue a tsunami warning, assume that a series of dangerous waves is on the way. Stay away from the beach.

Help injured or trapped persons. Remember to help your neighbors who may require special assistance such as infants, the elderly, and people with disabilities. Give first aid where appropriate. Do not move seriously injured persons unless they are in immediate danger of further injury. Call for help.

Clean up spilled medicines, bleaches, gasoline or other flammable liquids immediately. Leave the area if you smell gas or fumes from other chemicals.

Inspect the entire length of chimneys for damage. Unnoticed damage could lead to a fire.

Inspect utilities. Check for gas leaks. If you smell gas or hear blowing or hissing noise, open a window and quickly leave the building. Turn off the gas at the outside main valve if you can and call the gas company from a neighbor's home. If you turn off the gas for any reason, it must be turned back on by a professional.

Look for electrical system damage. If you see sparks or broken or frayed wires, or if you smell hot insulation, turn off the electricity at the main fuse box or circuit breaker. If you have to step in water to get to the fuse box or circuit breaker, call an electrician first for advice.

Check for sewage and water lines damage. If you suspect sewage lines are damaged, avoid using the toilets and call a plumber. If water pipes are damaged, contact the water company and avoid using water from the tap. You can obtain safe water by melting ice cubes.

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